PRIVACY NOTICE
Last updated September 30, 2024
This privacy notice for support@convoaiapp.com (`Company,` `we,` `us,` or `our`), describes how and why we might collect, store, use, and/or share (`process`) your information when you use our services (`Services`), such as when you:• Download and use our mobile application (Convo AI), or any other application of ours that links to this privacy notice• Engage with us in other related ways, including any sales, marketing, or events.User-Generated Content
Users may create and share content such as text, images, videos, comments, or other media UGC on Convo AI. By submitting UGC, you grant Convo AI a non-exclusive, worldwide, royalty-free license to use, display, and distribute this content as necessary for the operation of the platform.Content Ownership: You retain ownership of the UGC you create, but you are solely responsible for the content you share. By uploading content, you affirm that you have the rights to share the material and that it does not infringe on third-party intellectual property or privacy rights.Objectionable Content and Behavior
We are committed to maintaining a safe and respectful community. The following types of content and behaviors are strictly prohibited:• Hate Speech: Content that promotes violence, hatred, or discrimination against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other status.• Harassment and Bullying: Content or behavior that harasses, intimidates, or bullies others.• Pornography and Adult Content: Content that includes nudity, sexually explicit material, or adult content.• Violence and Threats: Content that promotes or glorifies violence, harm, or physical threats to individuals or groups.• Illegal Activities: Content that promotes or facilitates illegal activities such as drug use, human trafficking, or any other unlawful conduct.• Misinformation: Sharing deliberately false or misleading information, especially regarding critical topics such as health, safety, or public well-being.• Spam and Fraud: Posting unsolicited advertisements, promoting fraudulent schemes, or creating multiple accounts to deceive others.• Impersonation: Misleading others by pretending to be someone else, including public figures or other users.User Responsibilities
By creating UGC, you agree to:• Respect the rights and dignity of other users.• Abide by local laws and regulations when creating and sharing content.• Avoid posting any objectionable content as defined in Section 3.• Report content or behavior that violates these guidelines.Content Moderation and Removal
Convo AI reserves the right to review, moderate, and remove any UGC that violates these terms, without prior notice. We may also suspend or terminate user accounts found in violation of these guidelines.Reporting Objectionable Content
If you encounter content that you believe violates this policy, you can report it to us through [in-app reporting feature/email address]. Our team will review the report and take appropriate action.Termination of Service
We reserve the right to terminate or restrict access to any user who violates this policy, without notice or liability.Changes to the Terms
We may update these Terms of Service and UGC Policy from time to time. You will be notified of significant changes via email or an in-app notification. Your continued use of Convo AI constitutes acceptance of these changes. Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@convo-ai.com.SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. • What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with support@convo-ai.com and the Services, the choices you make, and the products and features you use.• Do we process any sensitive personal information?
We do not process sensitive personal information.• Do we receive any information from third parties?
We do not receive any information from third parties.• How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.• In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.• How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.• What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. • How do you exercise your rights?
The easiest way to exercise your rights is by filling out our data subject request form available here or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.For more info contact us on support@convo-ai.com 1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: 1. email addressesSensitive Information. We do not process sensitive information.Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Google. You may find their privacy notice link(s) here:Convo AIApplication Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: 1. Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, microphone, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.The information we collect includes: 1. Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called `crash dumps`), and hardware settings).2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. 2. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.If you are located in the EU or UK, this section applies to you.The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: 1. Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. 2. Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. 3. Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.If you are located in Canada, this section applies to you.We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: 1. If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way 2. For investigations and fraud detection and prevention 3. For business transactions provided certain conditions are met 4. If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim 5. For identifying injured, ill, or deceased persons and communicating with next of kin 6. If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse 7. If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province 8. If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records 9. If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced 10. If the collection is solely for journalistic, artistic, or literary purposes 11. If the information is publicly available and is specified by the regulations4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.We may need to share your personal information in the following situations:1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us .We will consider and act upon any request in accordance with applicable data protection laws.If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htmIf you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting usHowever, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can: 1. Log in to your account settings and update your user account.Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.If you have questions or comments about your privacy rights, you may email us at support@convo-ai.com.8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (`DNT`) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this privacy notice from time to time. The updated version will be indicated by an updated `Revised` date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at support@convo-ai.com12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information.